In this corner…
Weighing in with an IQ of 85 and a bad attitude, the Comcast Cable Guy.
In this corner, on the verge of a 4 year IST degree, with 10 years of experience on Macintosh computers, weighing in with an IQ of 130, me.
The cable guy came to hook up my future mother-in-law’s computer. I had recommended an eMac, since I know I’ll be the one maintaining it and I don’t want some Wintellian piece of junk that will crash monthly.
He rings the doorbell. At 8:30 in the morning. C (mother-in-law) opened the door (in her bedclothes) and asked him to wait a minute while she woke me up. He sighed and tapped his foot. I dragged myself out of bed and threw a shirt on.
Immediately upon entering the house, he says he’s having a bad morning. Oh great. Then he asks what operating system the computer’s running. “Mac OS X 10.2,” I say.
“It won’t work,” he says. At this point, I’m feeling two things. First, I feel like I screwed over my future mother-in-law for recommending a computer that wouldn’t work, and second, I want to know why this guy thinks an eMac won’t work. So I ask.
“Well, uh, our software, uh, hasn’t been upgraded, so, uh, I can, uh, get your name and number and we can, uh, call you when it gets upgraded. It works in OS 9, though.”
“This computer has OS 9, too. Will it work if I boot into OS 9?”
“Uh, no,” he says, “it’s something about being upgrade to OS 10. It doesn’t work anymore. It also doesn’t work in Windows 95, or on computers that were upgraded from Windows 95 to 98, and people have problems using the service on HPs that have Windows XP installed”
At this point I knew he was lying out of his ass, because there’s no difference in booting into OS 9 from an eMac and running OS 9 on a computer where it’s the default OS. At least to the applications. And my parents have an HP with Windows XP installed, and haven’t had a problem. This got me angry. You wouldn’t like me when I’m angry. So I tell him to install the line, and I will set it up myself.
He walks out in a huff because (I think) he was hoping to get out of this job and get a doughnut or something. At this point, he’s woken everyone in the house up by talking too loudly, and he returns with a HUGE drill bit. (Like an inch in diameter. Way bigger than you’ll ever need to run a cable wire. I know, I helped my dad run cable in my house and we did it with a 3/8″ bit and a coat hanger.) My future mother-in-law asks him what he’s going to do with it.
“I have to drill a hole in the floor.”
“Wait a minute, I’m paying $89 to have in installed in an outlet on the wall.”
“Well, that’s a different team, you’ll have to get someone else to come out, and that computer’s not internet ready, so it might not work anyway.”
At this point, she’s starting to cry because she just bought this house and he wants to put a 1″ hole in the floor, and she thinks she just wasted $800 on a computer that won’t work.
“Why isn’t it Internet ready?” I ask.
“It doesn’t have ethernet” the idiot says.
“Yes it does”
“But it’s not the same on a Macintosh.” (Yes, he’s that dumb.)
“My friend’s got four Macs running OS X hooked up to Comcast hi-speed in the same township.”
“Well, maybe he figured it out how to do it,” he says. “I don’t know how.”
Not knowing how is a lot different than “it won’t work.”
Under my breath I say “Maybe I should call Comcast and get a friggin’ job.”
“FINE!” says he. “YOU DO MY F*&%ING JOB.” Then he grabs his stuff and slams the door as my future mother-in-law is holding me back from rushing the asshole.
So now we have my future mother-in-law and fianc�e in hysterics, kids scared in the other room, and my future brother-in-law and myself ready to hunt this guy down. All in the space of fifteen minutes of this guy ringing the doorbell.
We all calm down, and my mother-in-law calls Comcast and asks what computers aren’t supported. As it turns out, there shouldn’t be any problems using Comcast broadband, and they “don’t know why any of their repairmen would say that.” Then she got transferred to this guy’s supervisor.
“Well, I’m getting a different story from him,” he says.
DUH! HE WANTS TO KEEP HIS JOB.
And we found out that, to do his job, we needed 45 feet of cable, a junction box and jigsaw, and the self-installation kit from Comcast.
And that was all before noon.
I felt like sharing.